Complaints, supplier and quality systems for food and drink manufacturers.

For technical and customer care teams.

A complaint arrives by email, gets logged in a spreadsheet, is forwarded to a factory, and three weeks later nobody can say what the root cause was or whether the customer got a reply.

We build systems that close that loop. Our clients include household-name food brands and a fast-growing nutrition company.

What we build for food businesses.

• Customer complaints management. Capture complaints from every channel, link them to product, batch and site, and track each one to a documented outcome.
• Supplier approval and documentation. Certificates, specifications and questionnaires in one place, with automatic chasing before anything expires.
• Investigations and corrective actions. Each issue routed to the right site and owner, with deadlines and escalation.
• Trend reporting. Complaints per million units by product, site and category, without building the report by hand each month.
• ERP integration. Product, batch and customer data pulled from the system you already run.
• Brand websites. Product, recipe and where-to-buy sites with allergen and nutrition data managed properly.

Why not an off-the-shelf quality system?

Packaged food safety platforms are built to cover every audit standard for every type of food business. That makes them broad, and it makes them rigid.

• Your process stays yours. Complaint categories, workflows and letters match how your team already works.
• Multi-brand, multi-site. One system across every brand and factory, with each team seeing only what is theirs.
• It talks to your other systems. Product and batch data comes from your ERP, not from retyping.
• You pay for what you use. A fixed build price or a monthly licence, not a per-module, per-user subscription.

In practice.