What we build · Business systems
A customer complaints management system built for your process.
Capture every complaint, send it to the right person, track the investigation to a documented outcome and see the trends, in a system built around how your business handles complaints.
What it does.
- Capture. Complaints logged from email, phone, web forms and retailers into one queue.
- Classification. Your own categories, linked to product, batch and site where relevant.
- Investigation. Routed to the responsible site or department with a deadline and escalation.
- Corrective actions. Actions assigned, tracked and closed.
- Customer response. Letters and emails produced from your templates.
- Trend reporting. Complaints by product, site, category and period, including rates per million units.
Who uses it.
We have built complaints systems for food and drink manufacturers, where a complaint must be traced to a batch and a factory. The same approach works for any business where complaints need a proper investigation and a record of the outcome.
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Tell us what you need building.
Describe the process that is causing you trouble. We will tell you plainly whether bespoke software is the right answer and roughly what it would cost.
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